Systems & Operational Design
I work well in ambiguous, infrastructure-heavy product environments where systems thinking, workflow design, permissions architecture, internal tooling, and AI-assisted execution matter more than polished interface screens alone.
My work on Kolibri — a learning platform deployed across 200+ countries in low-bandwidth and offline contexts — required rethinking every interaction from a constraint-first perspective. I am comfortable designing for systems where the network, the device, and the user's context are all unreliable.
The Lion Hospitality Platform spans POS, KDS, WIMS, CRM, and a staff interface — each with different users, different workflows, and shared data surfaces. I led product and technology across the full ecosystem. I know what it means to design for operations where a mistake costs money in real time.
I built and maintain the Kolibri Design System — 100+ components, 1:1 developer parity, reducing handoff time by ~60%. I understand the organisational dynamics of design systems work, not just the component taxonomy.
At Neustack Studio, I shipped the initial product suite and brand system for an AI-native agency. I design tools and workflows that integrate AI assistance into professional operations — and I understand both the capability and the reliability risks.
I am most useful in product environments where the hard problem is not the interface — it is the system behind it. Open to conversation about infrastructure-heavy product design, internal tooling, and AI-adjacent roles.
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