Things I've written, said and been asked about.
Design is usually the entry point. The writing has a tendency to wander into infrastructure, money, technology, culture, politics, football and human behaviour when nobody stops it.
Writing
What changes in product design when unreliable connectivity is treated as a normal condition rather than something that occasionally goes wrong.
BusinessDay — Nigeria got very good at moving money around phones. I wanted to ask the less comfortable question: what has all of that convenience actually done for financial wellbeing?
Technext — A piece on community, useful measurement, changing customer behaviour and why trust keeps showing up long after marketers think the job is finished.
Substack — What changes when the job stops ending at the interface and starts pulling you into teams, operations and business decisions.
Substack — Why a little friction can be useful when the alternative is leaving someone uncertain about their money.
Substack — An argument for looking behind the screen when the design looks wrong.
Talks & conversations
A presentation on fintech, design and the systems surrounding financial inclusion.
Obafemi Awolowo University — A presentation later connected to the BusinessDay fintech op-ed above.
Business Africa Online — A conversation about research, product strategy and designing around the realities of African markets.
Press
The Guardian Nigeria — Coverage of the launch of African Icon Library and the representation problem that led to it.